Refund policy
Return & Refund Policy
At Loulu Jewellery, we want you to be completely happy with your purchase. If you change your mind, you have 14 days from the date you receive your order to request a return.
Return Conditions
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- In its original packaging
For hygiene reasons, earrings cannot be returned or exchanged.
How to Return an Item
If you would like to return an item, please contact us at loulujewellerysales@gmail.com for return instructions.
Once your return has been approved, you will be responsible for the cost of returning the item to us.
We strongly recommend using a tracked and traceable shipping service, as Loulu Jewellery cannot be held responsible for items that are lost or damaged during return shipping.
Any return shipping costs, customs fees or other applicable charges are the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, we will process your refund.
Please note that only the cost of the returned item(s) will be refunded. Original shipping costs are non-refundable.
Refunds will be issued to the original payment method used at checkout..
To start a return, you can contact us at loulujewellerysales@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at loulujewellerysales@gmail.com.